Refund Policy

1. Eligibility for Refunds

  • Refund requests must be made within 7 days of receiving your order.

  • Items must be unused, unwashed, and returned in their original packaging with tags intact.

  • Products that cannot be refunded include:

    • Customized or altered items

    • Undergarments or scarves worn for hygiene reasons

    • Items purchased during clearance or sale

2. Refund Process

  • To request a refund, contact us at [Your Email/WhatsApp] with your order number and reason.

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days to your original payment method.

3. Exchanges

  • If you wish to exchange an item (size, style, or color), please contact us within 7 days of delivery.

  • Exchanges are subject to product availability.

4. Shipping Costs

  • Customers are responsible for shipping costs of returning items unless the product delivered was defective or incorrect.

  • In case of wrong or damaged products, T2 Trends will cover the return shipping cost.

5. Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account or payment method again.

  • Then contact your bank or payment provider, as processing times may vary.

  • If you have done all of this and still have not received your refund, please reach out to us at [Your Email/WhatsApp].